SOFTWARE SUPPORT

SeQent provides Software Support services that range from resolving immediate issues to ensuring our solutions meet evolving requirements. Our Automation Software support services include a dedicated 24/7 Help Desk staffed by highly trained engineers to respond to both phone and online inquiries. Backed with a comprehensive incident tracking database system, extensive hardware resources, and secure Internet transport facilities, our Automation Software support services are second to none.

Support Portals 

Customer Care

Contact Support

Support Information:

Phone: +1.519.652.0401 – Option 1

Email Support

Office Hours:  Monday-Friday 09:00 – 17:00 EST

Platinum Support:

*Maintenance and support of your software infrastructure.

Response Time 1 hour
Regular Hours 24/7
Telephone Support
(regular hours)		 Unlimited
Telephone Support
(after hours)		 Unlimited
Minor Upgrades Included
Major Upgrades Included
Travel Extra

CONTACT SUPPORT

4500 Blakie Road, Suite 137
London, Ontario N6L 1G5
Canada

Phone: +1.519.652.0401 – Option 1 

Email Support

AUTOMATION SOFTWARE SUPPORT PORTAL

Customer Care

Customer Care is SeQent’s main interface for customer data transfer and software distribution. Please contact your sales representative or SeQent’s support group to gain access.

Access Customer Care

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