Support & Services

Support That Keeps You Running

When something fails, you talk to an engineer who knows your system, not a call center. Backed by 30+ years and 500+ plant-floor implementations
24/7 Critical Support Line

For critical, production-impacting issues call: 1-519-652-0401

All other requests handled during business hours (9 AM to 5 PM EST) via support@seqent.com

Customer Care

Mission-Critical Alarm Systems Deserve Hands-On Support

Our support is a big reason customers stay. A 24/7 help desk staffed by trained engineers answers by phone or online, backed by incident tracking, deep hardware resources, and secure file transport

Customer Voices

Our Support Speaks For Itself

We could tell you our support is different. It's better coming from the people who depend on it.

I am most impressed with your staff, products and company. Your knowledge is impressive and your staff very professional.
I think that level of service is a standard all companies should strive for. We appreciate your efforts.
Thanks for the quick turnaround in resolving that minor issue, but most of all in providing this new protocol. That was super fast. Thanks a bunch!
The SeQent support team has always gone the extra mile to understand, adapt, and overcome the challenges presented to them. You’ve always helped identify and resolve issues, even ones not directly within your software.
Thank you very much for all of the hard work in sorting out the issues. Issues like these can be tricky at best, and it can be very tough to find the root cause. I appreciate the extra effort the team put into finding the problem and getting the plant back up and running again.
Wow, you are good. Great PDF updates. I’ll be using these when I present this solution to the project team. This really makes my job easier, so thanks!

Ready to Move Beyond Basic Notification?

Escalation Routing